Consumers have a fourteen-day right of withdrawal.


You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (HN Solutions Management UG (haftungsbeschränkt), Bullermannshof 7, 47441 Moers,, German, telephone: +49 2841 / 9996774, fax: +49 2841 / 9996776) by means of a clear declaration (e.B. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You can use the attached model revocation form for this, which is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation

If you revoke this contract, we will have to refund to you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise expressly agreed with you; in no case will you be charged fees for this repayment. We may refuse repayment until we have recovered the goods or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case at the latest within fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You bear the direct costs of returning the goods. They only have to pay for a possible loss of value of the goods if this loss of value is due to a handling of them that is not necessary to check the nature, characteristics and functioning of the goods.

  • The right of withdrawal does not exist for the following contracts:
  • Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual choice or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
  • Contracts for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their sealing has been removed after delivery.
Sample revocation form

(If you want to revoke the contract, please fill out this form and send it back.)

– An HN Solutions Management UG (haftungsbeschränkt), Bullermannshof 7, 47441 Moers,, Germany, Phone: +49 2841 / 9996774, Fax: +49 2841 / 9996776

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only when communicating on paper)

– Date

(*) Delete inaccurate.

Special notes

If you finance this contract through a loan and later revoke it, you will no longer be bound by the loan agreement, provided that both contracts form an economic entity. This is to be assumed in particular if we are also your lender or if your lender makes use of our cooperation with regard to financing. If the loan has already flowed to us when the revocation takes effect, your lender enters into our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter shall not apply where the purpose of this agreement is the acquisition of financial instruments (e.B. securities, foreign exchange or derivatives). If you want to avoid a contractual obligation as much as possible, make use of your right of withdrawal and also revoke the loan agreement if you also have a right of withdrawal.

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