General Terms and Conditions

1. Scope

The following terms and conditions apply to all orders placed through our online shop by consumers and entrepreneurs.

Consumer is any natural person who concludes a legal transaction for purposes which cannot be attributed primarily to his commercial or self-employed professional activity. Entrepreneur is a natural or legal person or a partnership with legal rights which, when concluding a legal transaction, acts in the exercise of its commercial or independent professional activity.

These terms and conditions also apply to future business relationships to entrepreneurs, without us having to point them out again. If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby objected to; they will only become part of the contract if we have expressly agreed to this.

2. Contractor, conclusion of contract

The purchase contract is concluded with HN Solutions Management UG (limited liability), Managing Director: Duc-Nghia Huynh.

The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. You can first add our products to the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided for and explained in the order process. By clicking on the order button, you place a binding order for the goods contained in the shopping cart. The confirmation of receipt of your order is made by e-mail immediately after the sending of the order.

When the contract with us is concluded depends on the payment method you choose:

advance payment
We accept your order by sending a declaration of acceptance in separate e-mail within two days, in which we give you our bank details.

PayPal Plus
As part of the payment service PayPal Plus, we offer you various payment methods as PayPal services. After placing the order, you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment order to PayPal. This concludes the contract with us.

3. Contract language, contract text storage
The language available for the conclusion of the contract is German.

We save the contract text and send you the order data and our terms and conditions by e-mail. You can view the contract text in our customer login.

4. Terms of Delivery

In addition to the stated product prices, shipping costs are added. You can find out more about the amount of shipping costs in the offers.

We deliver only by shipping route. A self-collection of the goods is unfortunately not possible.

We do not deliver to packing stations.

5. Retention of title

The goods remain our property until full payment has been made.
For entrepreneurs, the following applies in addition: We reserve ownership of the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; all claims arising from this resale shall be made to us in advance, irrespective of any combination or mixing of the goods subject to retention of title with a new item, in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.

6. Transport damage

If goods are delivered with obvious transport damage, please complain to the delivery company as soon as possible and contact us immediately. Failure to make a complaint or contact has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the carrier or the transport insurance company.

7. Warranty and guarantees

The statutory liability for defects applies. Information on any additional warranties in force and their exact terms can be found in the product and on special information pages in the onlineshop.

8. Liability

We are always liable without limitation for claims due to damages caused by us, our legal representatives or vicarious agents.

  • in the event of injury to life, body or health,
  • in the event of intentional or grossly negligent breach of duty,
  • in the case of warranty promises, if agreed, or
  • to the extent that the scope of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the fulfilment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner may regularly rely, (cardinal obligations) by slight negligence on the part of us, our legal representatives or vicarious agents, the liability shall be limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. In addition, claims for damages are excluded.

9. Code of Conduct

We have submitted to the buyer seal quality criteria of Händlerbund Management AG and thus to the Ecommerce Europe Trustmark Code of Conduct, which can be viewed at:

http://www.haendlerbund.de/images/content/kaeufersiegel/kaeufersiegel-qualitatskriterien.pdf and http://www.ecommercetrustmark.eu/the-code-of-conduct/

10. Dispute resolution
The European Commission provides an online dispute resolution (ODR) platform, which can be found here https://ec.europa.eu/consumers/odr/.
We are ready to participate in an out-of-court arbitration procedure before a consumer arbitration board.
The General Consumer Arbitration Office of the Centre for Conciliation, Strasbourger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de.

11. Final provisions

If you are an entrepreneur, German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

If you are a merchant within the meaning of the Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office.

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